Terms & Conditions
All quotes are free. If you want a formal quotation we do ask that you make a note prior to pressing submit and we will get in contact. Alternately, you can submit the pricing and it will be saved for you to go back to in the future.
All pricing is for domestic dwellings only. Pricing for commercial & industrial properties will have added costs. Please contact Touch Automation for formal quotation.
All automated pricing is subject to Touch Automation’s evaluation. Price may increase due to extra cost e.g. travel, house size, product availability, roof access, location of access hole etc.
Access hole must be in a central location or client/builder may incur extra charge for longer cable runs.
Please note that not all rooms of the property may be able to accommodate dimmable lighting.
The automated pricing system only provides a rough location for equipment, the final location is Touch Automation’s decision. If you have specific requests for location of items, it is your responsibility to contact Touch Automation.
For work that isn’t on the pricing system, our hourly rate is $90 + GST for Automation related work, including breakdowns that are not included in warranty.
Warranty will commence once work is completed and invoice has been paid in full. Touch Automation provides a 2-year parts and labour warranty.
24/7 support is provided for all Touch Automation customers in an emergency situation. Non-emergency issues will be repaired/responded to in normal working hours.
Outside the warranty period, we provide an afterhours service which will be charged at double time.
There are some features that require internet connection to work. They include; any voice assistant, temperature, sunrise and sunset or remote functionality. These features use third party services. At Touch Automation we cannot control if these third-party services discontinue or change their terms and conditions, or if a product is discontinued.
We have made no allowances for the below:
What’s included in Hugo:
We require a 10% deposit once you are happy with your signed quotation from Touch Automation this is so we can confirm a start date.
We accept credit card payment, fees will be passed onto customer. Bank transfer is preferred.
All pricing is for domestic dwellings only. Pricing for commercial & industrial properties will have added costs. Please contact Touch Automation for formal quotation.
All automated pricing is subject to Touch Automation’s evaluation. Price may increase due to extra cost e.g. travel, house size, product availability, roof access, location of access hole etc.
Access hole must be in a central location or client/builder may incur extra charge for longer cable runs.
Please note that not all rooms of the property may be able to accommodate dimmable lighting.
The automated pricing system only provides a rough location for equipment, the final location is Touch Automation’s decision. If you have specific requests for location of items, it is your responsibility to contact Touch Automation.
For work that isn’t on the pricing system, our hourly rate is $90 + GST for Automation related work, including breakdowns that are not included in warranty.
Warranty will commence once work is completed and invoice has been paid in full. Touch Automation provides a 2-year parts and labour warranty.
24/7 support is provided for all Touch Automation customers in an emergency situation. Non-emergency issues will be repaired/responded to in normal working hours.
Outside the warranty period, we provide an afterhours service which will be charged at double time.
There are some features that require internet connection to work. They include; any voice assistant, temperature, sunrise and sunset or remote functionality. These features use third party services. At Touch Automation we cannot control if these third-party services discontinue or change their terms and conditions, or if a product is discontinued.
We have made no allowances for the below:
- Removal of rock, reef or rubble that may be encountered during excavation.
- Any supply authority and associated charges.
- Electrical pit installation or costs.
- Presence of asbestos or removal of such, or any dangerous materials.
- NBN lead in cable.
- Temporary power/lighting for builder.
- Lights on bricks/cladding - to be provided by client.
- Internet service provider fees and associated charges.
- Latent conditions/poor working conditions.
- After hours work.
- Mains and submains.
What’s included in Hugo:
- Steel enclosure in ceiling space with control equipment.
- Network switch for primary purpose of Hugo (not for general internet use by client). Clients to provide their own router and internet.
- Data cable from client’s Wi-Fi router to Touch Automation network switch.
- Basic Android Tablet.
- 3 dedicated light circuits including RCBO (Safety Switch).
- Drawings, Manual and ID spread sheet.
- All circuits with the ability to be controlled by Touch Plate, tablet app locally, voice and voice remotely.
- All light circuits will be fully dimmable excluding outside lights, laundry, pantry, linen and light fittings that are not compatible with dimmer. Compatibility is at Touch Automation’s discretion.
- Master off within tablet app and voice commands.
- Testing and commissioning & certificate of electrical safety on completion of works.
- Price inclusive of travel, 100KM from Bendigo CBD.
We require a 10% deposit once you are happy with your signed quotation from Touch Automation this is so we can confirm a start date.
We accept credit card payment, fees will be passed onto customer. Bank transfer is preferred.